Política de reembolso

Our primary services involve custom photo digitization, restoration, and colorization, which require time, expertise, and manual work. Because of this, refunds are limited once work begins. If a mistake is made on our end, we will correct it. Apparel items follow standard print replacement rules if there is a production defect.

Photo Digitization, Restoration, and Colorization Services

All photo services are custom, labor-intensive, and created specifically for each customer. For that reason:

• Deposits are refundable only until work begins.

• Once digitization, restoration, or colorization work has started, services are non-refundable.

• If an error occurs due to our process (for example, file corruption, missed agreed-upon scope, or technical output issues), we will correct the issue at no additional charge.

• Artistic or subjective preferences are addressed through revisions when included in the agreed scope, not refunds.

Final files are delivered only after customer review and approval, and original photographs are never altered.

Apparel and Printed Products

Custom printed apparel and merchandise must be inspected upon receipt.

• Items will be replaced if the approved artwork was correct but a production or printing error occurred.

• Due to the custom nature of printed items, refunds are not issued for apparel, only replacements when defects are verified.

• Sale items and gift cards are non-refundable.

Damages or Incorrect Items

Please inspect your order upon receipt and contact us immediately if:

• An item is damaged

• You receive the wrong item

• There is a production defect

We will evaluate the issue and make it right.

Exchanges

For apparel, the fastest way to receive a different size or item is to place a new order after a replacement or return is approved.

Contact

If you have questions about a service, order, or return eligibility, contact us at

larry@romeroimaging.com